We commenced business in 2012 and have been a quality-driven company since inception. We have always provided quality security, based on client specifications and our pledge of partnership, commitment, and continuous improvement. Over the years, we have gained extensive knowledge and understanding of clients' unique security requirements across a broad spectrum of sectors and are confident that we can and will add value to any business as a preferred security service provider.
The company's executives have extensive experience in the security industry and offer hands-on advice, support, and ideas to any project - no matter the size. We understand risks and threats and know how to combat crime and losses.
Our security guards, who are also called security officers, patrol and inspect property to protect against fire, theft, vandalism, and illegal activity. Our guards protect our clients' investment, enforce laws on the property, and deter criminal activity or other problems. They use radio and telephone communications to call for assistance from an ambulance, police, or fire departments as the situation dictates. Security guards write comprehensive reports outlining their observations and activities during their assigned shift. They may also interview witnesses or victims, prepare case reports, and testify in court.
We have been built on integrity, excellent customer-focused support, and professionalism which remains our core values.
Our Company Values underpin every activity we engage in the foundation of our relationships with our clients, and even as we continue to grow and move forward, we can never allow our values to change.
The core values are:
We have a firm commitment to support the communities in which we live and work and we see this as critical to our long-term success. We recognize that sustainable growth comes from operating with absolute integrity and in a way that respects our shareholders, clients, employees, communities, and the environment.
Safety has always been a priority for Blackstorm Security, and we have a track record to prove it. We've introduced a comprehensive safety program designed to prevent injury and illness on the job and have documented a significant reduction in the frequency of both accidents and health-related incidents. That translates to higher employee morale and lower insurance premiums and savings, which we pass on to you.
Blackstorm Security strongly believes that the attention to safety shown by our employees has also made a positive impact on the safety of our clients' personnel and property.
Blackstorm Security Insurance Program: We maintain all forms of required insurance including comprehensive general liability and bonding, professional liability, and automobile coverage. Special coverage can be added for unique situations.
Blackstorm Security also complies with all State Workers' Compensation Laws. A certificate of insurance, which meets individual specifications, is available to every client.
Blackstorm Security provides a total commitment to quality management within our business, so that we can understand, meet, and exceed the expectations and needs of our customers.
We achieve this by implementing our Quality Improvement Process throughout the company. Our intention is to recruit the right people, give them the skills and knowledge to do the job correctly, and to provide the necessary tools - all backed by fully supportive teams and processes.
Mutual understanding of customer needs and expectations is crucial to the delivery of security and support services. The key to this understanding is a close working relationship during the lead-in period so that realistic plans can be made and implemented, staff specially trained, assignment instructions agreed, goals set and progress monitored.
An articulated program of liaison meetings are arranged for the period immediately after the contract start date, followed by regular reviews ensuring that plans are carried out in full and to customer satisfaction. It is this constant process of communication that allows us to ensure that customer requirements are met immediately thereby giving us a platform to begin to exceed them.
Blackstorm Security's support personnel work both day and night to ensure service levels are being maintained and to ensure constant dialogue with our customers allowing information to flow effectively. Our control room is in constant 24-hour contact with all security personnel on-site.
Blackstorm Security is therefore committed to providing the staff with security solutions that will add value, continuously improving and implementing approaches that will enhance operations, increase effectiveness, and guarantee peace- of- mind.